Terms & Conditions

1. About these terms

These terms apply to every tour, transfer and travel arrangement booked with Habib Tours Sri Lanka of Nawalapitiya, Sri Lanka, and to your use of www.habibtourssrilanka.com. By confirming a booking you accept them on behalf of everyone travelling in your party.

2. Quotations and prices

Every itinerary is tailor-made, so prices are quoted individually rather than published. A quotation is valid for 14 days and is based on the hotels, vehicle, dates and group size stated in it. Because hotel availability changes constantly, a quotation is not a reservation — prices are only fixed once we have confirmed your booking in writing.

Quotations state clearly what is included and excluded. Unless your quotation says otherwise, international flights, visa or ETA fees, travel insurance, lunches, dinners, drinks, tips and personal expenses are excluded.

3. Booking and payment

A booking is confirmed when we send you a written confirmation and you have paid the deposit stated in your quotation.
The balance is payable by the date shown on your confirmation, normally before or on arrival.
Payments may be made by bank transfer or card. Bank charges and card processing fees are payable by you.
We may cancel a booking if the balance is not paid by the due date, in which case the cancellation terms in section 4 apply.

4. Changes and cancellation by you

Ask us and we will do our best to accommodate a change at no cost. Where a supplier charges us to make the change, we will pass on that cost and nothing more.

If you cancel, the deposit is non-refundable, and any amounts already paid to hotels, national parks, railways or other suppliers on your behalf that are themselves non-refundable will also be retained. We will always show you exactly what has been retained and why, and we will refund everything we can recover. Cancellation charges for your specific booking are set out in your written confirmation.

5. Changes and cancellation by us

Occasionally we must change an itinerary — a road closes, a park shuts, a hotel overbooks, a festival moves. Where that happens we will arrange the nearest equivalent alternative at no extra cost to you and tell you as soon as we know. If we have to cancel your holiday for a reason within our control, you will receive a full refund.

6. Circumstances beyond our control

We are not liable for failure to deliver arrangements caused by events beyond our reasonable control, including extreme weather, flooding, landslides, epidemics, civil unrest, strikes, government restrictions, airport or airline disruption, or acts of terrorism. We will help you rearrange wherever possible.

7. Travel documents, visas and health

You are responsible for holding a valid passport, the correct visa or Electronic Travel Authorisation, and any health documentation required for entry to Sri Lanka. We will advise you on the process, but we cannot be held responsible for a refusal of entry. Check your own government's current travel advice before you travel.

8. Insurance

Comprehensive travel insurance is a condition of booking. Your policy must cover medical treatment, repatriation, cancellation, curtailment and the activities in your itinerary — including any safari, hiking, water sports or wildlife excursions.

9. Your responsibilities while travelling

Behave with reasonable consideration for your guide, driver, other guests and the places you visit.
Follow the dress code at religious sites and the instructions of guides and rangers in national parks.
Be responsible for your own valuables, documents and belongings.
Tell us immediately about any medical condition, dietary requirement or mobility need that affects your arrangements.

We may end a guest's participation without refund if their behaviour endangers others or seriously disrupts the trip.

10. Our liability

We accept responsibility for arranging the services described in your confirmation with reasonable skill and care. Where an independent supplier is at fault, our liability is limited to the amount you paid us for the affected service. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

11. Complaints

Tell your guide or call our 24-hour number at the time, so that we can fix the problem while you are still in the country. If a matter remains unresolved, write to us at info@habibtourssrilanka.com within 28 days of returning home and we will respond within 14 days.

12. Reviews submitted to this website

By submitting a review you confirm that you genuinely travelled with us, that the review is your own honest opinion, and that you grant us permission to publish it on this website with your name and country. We may decline to publish, or later remove, content that is abusive, unlawful, promotional or not about a trip with us. We never edit the substance of a review.

13. Website content and intellectual property

The text and layout of this website belong to Habib Tours Sri Lanka. Destination photography is used under open licences and is credited on our image credits page. Content is provided in good faith for general guidance; opening hours, entrance fees, train timetables and weather patterns change, and we cannot guarantee that every detail is current at the moment you read it.

14. Data protection

We handle your personal information as described in our Privacy Policy.

15. Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute. This does not affect any statutory rights you have as a consumer in your own country of residence.

16. Contact

Habib Tours Sri Lanka
196, Ambagamuwa Road, Nawalapitiya 20650
Central Province, Sri Lanka
info@habibtourssrilanka.com · +94 77 695 4986 · +94 77 801 2770 · WhatsApp +94 70 782 7772